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Wisenet is a division of Adapt IT

Frequently Asked Questions

We Love Questions!

Here are a few questions we often get asked:

Why is Wisenet offering Enquiry+ free?

While we could charge for Enquiry+, we feel that all providers should have the tools to better manage the sales process without having to pay for expensive CRM applications. Improving the sales process will help to increase enrolments allowing providers to grow their business and supply an even better learning experience.

Enquiry+ gives training providers the opportunity to experience Wisenet’s premium products and service without obligation, while at the same time getting a product that provides real value to their business.

 

Will Enquiry+ be free forever?

Yes, customers subscribing to Enquiry+ will receive it at no cost, forever.

Customers who subscribe to Wisenet LRM (Learning Relationship Management) receive all the free Enquiry+ features plus additional advanced Sales and Marketing Tools.

What support do I get with Enquiry+?

With detailed articles and step by step guides, the Wisenet CRM Help Centre has everything you need to know about how to use Enquiry+.  With in-app chat support is never far away!

Do I need to be a training organisation to subscribe to Enquiry+?

Yes, only training organisations with a current registration can subscribe to Enquiry+.

Can I subscribe to Enquiry+ as an individual (i.e. not a company?)

No, you must be a training organisation with a current registration to subscribe to Enquiry+.

Can I assign users different levels of access to Enquiry+?

Yes, you can assign a ‘Sales Admin’ or a ‘Sales’ access level to a User.  Please refer to our Resource Centre article on User Access Levels for more details.

Can I import my contact data?

Wisenet will perform the import of your contact data for you free of charge. We we will supply you with a template that you can populate with your data for import.

Can I capture lead enquiries from my website?

Yes, a web-to-lead form is included that you can add to your website. A submission via the web-to-lead form will automatically create a sales contact record in the Wisenet Sales Module and any data entered via the form will be saved to the contact.

Is there a limit on the number of contacts I can have in Enquiry+?

No, there is no limit to the number of contact records, so go nuts!

Can I send an email out of Enquiry+?

Yes. You can send emails directly out of Enquiry+ and you can nominate a 'reply-to' address where any replies will be directed.

Full two-way emailing is on it's way. We'll keep you posted in our release communications.

Can I see if an email I sent out of Enquiry+ has been read?

Yes, there is a delivery and read status.

How many users do I get with Enquiry+?

As many as you need. You read correctly, it's unlimited.

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