A New Journey for Education in Samoa

Customer Success Specialist Michelle Armstrong visited Samoa in May 2025 to introduce Wisenet and take part in a bold new step for higher education.

As the country’s sole government-sponsored university, the National University of Samoa (NUS) plays a central role in shaping Samoa’s academic future, so when the university reached out to Wisenet looking for a Student Management System, Michelle from the Customer Success team travelled to the island nation to serve as a partner to support their technology transition.

The request for support came at a critical time just ahead of a peak enrolment period expected to bring over 5,000 students. Traditionally, the process relied on long queues and manual paperwork, even for returning students, and the demand for a more efficient, streamlined system was clear. Michelle’s visit was covered by the NUS News Channel, a sign of just how impactful this collaboration is for the local community and how closely it is being followed.

During the weeklong visit, Michelle held detailed meetings with university leadership, including Professor Tuifuisa’a Patila Malua Amosa (Vice Chancellor & President), Leota Sarai Faleupolu Tevita (Chief Operating Officer), Lefau Arthur Pupualii (Assistant Finance Director), Professor Ioana Chan Mow (Computing), and other heads of faculty. These discussions focused on moving away from the previous paper-based processes in finance and admissions and instead building modern digital workflows using Wisenet. By aligning key processes to the system, the university is set to create the foundation for a much more efficient and student-focused experience while simultaneously simplifying the administrative burden.

As part of this shift, students will benefit directly from the Wisenet Learner app, which provides mobile access to key resources, updates, and communications. Together with Wisenet’s Student Management System, the changes give students better visibility over their academic records, including streamlined access to results. NUS is launching these tools with continuing students first, with the goal to refine processes before a wider rollout.

Michelle’s role extended beyond support, and in addition to support the visit was about listening, understanding, and aligning. The priority was to address key concerns, demonstrate how Wisenet’s solutions can directly support NUS’s institutional goals, and chart a clear path forward through focused workshops and strategic planning sessions. NUS also showed interest in future integrations, including with Moodle, which would deepen the university’s online learning capabilities and further connect teaching, administration, and student services.

Behind every great university is a well-run Student Management System, and NUS has taken the first bold step towards a new journey to success. Wisenet is proud to stand alongside the university as a strategic partner, supporting their move to modernise systems and enable greater efficiency for both students and staff.