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Taryn Champion31/01/24 21:168 min read

The Importance of Reflection: Using insights to set Goals

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Before You Begin

When reading through this blog, you can quickly identify key points and glance at the average stats. However, for a deeper understanding and meaningful reflection, we highly recommend allocating 30-60 minutes of focused time. Even better, consider engaging your management team in this collaborative discovery exercise for a more comprehensive review.


The Problem

Have you ever found yourself setting new goals for your workplace, only to miss targets and fall back into old ways? It's a common experience for many of us. Running a business can feel relentless with day-to-day activities distracting us from more important things. It's easy to get lost in the details and lose sight of the bigger picture.

In this blog we'll delve into the significance of reflection and why it matters for your organisation's growth and success. We'll provide you with practical insights and strategies to help you embrace new opportunities while staying aligned with your original business vision.

Reflection Drives Improvement

Reflection is like a treasure trove of wisdom. It allows us to sift through past experiences, successes, and failures, and extract valuable lessons. By taking a deep dive into what worked well and what didn't, you can pinpoint exact areas for improvement and make smarter decisions in the future.

Continuous Improvement

Imagine a workplace where every day is an opportunity to get better. That's the magic of regular reflection. As you reflect on your business processes, make sure it nurtures a culture of continuous improvement within your organisation. By scrutinising processes, workflows, and outcomes, you can spot inefficiencies and make strategic changes to streamline operations and boost overall performance.

Problem Solving

Challenges and setbacks are inevitable in any business journey. By digging into the root causes of issues and brainstorming solutions, you can craft robust strategies to address problems and navigate obstacles with finesse.

Personal and Professional Growth

Reflection isn't just for businesses; it's a catalyst for personal and professional growth. It nudges us to take stock of our own performance, skills, and areas for development. By shining a light on our strengths and weaknesses, we can set ambitious goals, seek out growth opportunities, and become unstoppable forces of positive change. It's the key to unlocking our full potential and making a real impact.

Setting Goals to Identify Improvements

Identifying improvements in your work and goals involves setting SMART objectives: Specific, Measurable, Achievable, Relevant, and Time-bound. Once you've defined these, you can assess progress using metrics or key performance indicators (KPIs) relevant to each goal. Scoring can involve assigning numerical values or ratings based on the progress achieved, with regular reviews to track and adjust as needed. 

Regularly track progress towards each goal using the defined metrics, involving weekly or monthly reviews to assess how close you are to achieving the desired outcomes. Based on your progress and any changes in circumstances, adjust your goals and strategies as necessary to stay on track towards improvement.

By following this approach, you can effectively identify high-value goals, prioritise them based on effort, and track your progress towards achieving them. This structured method will help you make informed decisions and stay focused on your path to success.

Scenario: Boost Enrolments by 20% within the next six months

The first step is to ensure the goal is Specific, Measurable, Achievable, Relevant, and Time-bound. Next, establish measurable metrics that align with each goal, such as monthly revenue growth percentage. Then score the value from 1 to 5 based on the perceived value to the business of achieving each goal. For instance, increasing enrolments by 20% might be a high-value goal, so you would assign it a score of 5.

Next, assess the effort required to achieve each goal, considering factors like time, resources, and complexity. Assign a value from 1 to 5, with 1 indicating high effort and 5 indicating low effort. For example, implementing a new marketing campaign to increase enrolments might require significant effort, so you would assign it a score of 1.

Multiply the value and effort scores together to calculate a score for each goal. For instance, if increasing enrolments by 20% is a high-value goal (score of 5) and requires low effort (score of 5), the total score would be 25 (5 * 5).

Using Data to Make Informed Decisions

As noted above, reflecting on your past achievements and goals goes beyond simply looking back. It's about uncovering valuable insights, learning from your experiences, and driving both personal and team growth.

A few weeks ago, we shared your 2023 Year in Review usage statistics via email. To provide additional context, we've included the average customer usage statistics below. This will allow you to reflect on your usage and hopefully inspire you to set new goals and leverage more value from what Wisenet has to offer. Before diving deep into the stats below we recommend retrieving your business's unique stats from the 'Year in Review' email we sent 2 weeks ago or logging into Wisenet and running Report 900.



Course Enrolments

In 2023, the average number of new enrolments created per customer was 994. Enrolments are vital to the success of your business and it's important to understand what can be done to increase enrolment numbers and simplify the enrolment lifecycle.

  • With Sales+, you can effortlessly remove barriers to entry and simplify the enrolment process. Learners have the convenience of enrolling directly from your website into Wisenet without any manual processes. Explore Sales+.
  • In 2023, we introduced new bulk email features, empowering you to effectively engage with enrolments, ensuring greater success. Learn more.



Certificates aren’t just a piece of paper, they represent achievement and the birth of new brand advocates. In 2023, an average of 752 certificates were issued per customer.

Certificates from Wisenet are easy to generate and provide an auditable register. Many Customers are using this process to generate interim transcripts that can be periodically generated and emailed to learners in bulk.



Online Applications

In 2023, each customer using Sales+ received an average of 804 online applications. With Sales+, you have the power to create custom application forms tailored to your specific needs. These forms can collect personal details, contact information, educational background, attachments, terms & conditions, and signatures. In addition to this, Sales+ enables you to streamline the entire application process by accepting payments, automating emails, tasks, and SMS, and even automatically enrolling learners into eLearning courses.

By leveraging Sales+, you can provide your learners and staff with a seamless sales experience, eliminating unnecessary manual processes and breaking down barriers to entry.

eLearning Enrolments


eLearning Enrolments

An average of 4308 eLearning enrolments were created per customer. With the rise of eLearning, the opportunity to make learning accessible and increase your enrolment numbers has never been more promising and we're excited to help you elevate your educational journey in the digital realm.

File Notes


File Notes

File notes are the key to seamless and efficient documentation. With file notes, you can capture important details, jot down essential notes, log calls, upload documents, and even generate uReport documents. It's a handy tool for keeping everything organised and easily accessible. The average number of File Notes created per customer is 3286.




Tasks allow tracking of activities required to complete work-related goals. It helps managers visualise processes and helps users track their to-do lists. The average number of Tasks created per customer is 1006.

Whether you are new to tasks or a task superhero, the following may help you achieve more:



Inbound Emails

Inbound Emails is a new feature that was released towards the end of 2023. While not all customers are using this yet, the average number of Inbound Emails per customer is 95.

Inbound emails is designed to simplify communication transparency with your stakeholders. This is achieved when email recipients reply to an email OR if you want to forward an email or an attachment into Wisenet.

There are two ways to receive Inbound Emails.

  1. Linked Email method - The email is automatically saved in a logbook.
  2. Unlinked Email method - The email is initially received into a holding bay and can be manually saved to a logbook later. When the system receives Inbound Email Messages, it performs a quick check to find a linked logbook. If it finds one, the email messages are automatically saved into the relevant logbook as a Linked Email.



Outbound Comms

Outbound communications include both emails and SMS sent to recipients. On average, 8287 communications are sent per customer. You have the flexibility to send outbound communications manually on a one-on-one basis or automate them to trigger on specific dates or as an enrollment changes.

New features have been released to facilitate easier bulk emailing to a specific audience. You can effortlessly filter your learners, enrollments, or applications to segment records before selecting the 'bulk send email' action. This streamlined process ensures that your stakeholders are well-informed.


Achieve more in 2024

It's important to recognise that not all Wisenet features hold the same significance for every customer. However, it's often overlooked how easily a feature can be implemented to bring substantial value to a business. As you strive to reach your personal and business objectives this year, take the opportunity to reflect on past experiences, both successes and failures and glean valuable lessons from them. Utilise the array of features at your disposal to optimise your processes, improve communication and enrolments, and ultimately achieve the results you aspire to attain.

Let us assist you in reaching your goals.


Taryn Champion

Hey there, ed-tech enthusiasts! I'm Taryn Champion, your trusty blogger for all things education technology and Wisenet-related. During the day, I'm busy turning ideas and updates into captivating stories, and when the sun sets, I shift gears to savour precious family moments. When I'm not blogging, you'll catch me discovering new restaurants, enjoying craft activities, or getting lost in an inspiring book. Let's dive into this thrilling edtech adventure together. Buckle up and enjoy the journey!