Ruth Langley

Ruth Langley

Ruth helps Hospitality and Training Organisation owners and managers to improve their front-of-house so that they can consistently deliver great service, reduce staff turnover, and create experiences that customers want to come back for.

Recent Posts by Ruth Langley:


3 Ways To Maximise The Learner Experience

Flashback to our recent post How To Attract And Retain More Students: 3 Lessons From Disney. Maximising the learner experience was one of the strategies we listed for boosting learner enrolments and retention rates.

So how can you do this in your registered training organisation? 

Of course, attention should first and foremost be given to maximising each learner's learning experience on the course(s) you deliver. But their experience with your training organisation isn't limited to the courses they are doing.

Aside from your course(s), these are 3 other ways to maximise each learner's overall experience in your training organisation.

Topics: Student Experience

How To Attract And Retain More Students: 3 Lessons From Disney

Simple but incredible customer service.  

This is Disney’s magic answer for increasing attraction and student retention rates. And it works. According to Disney’s book “Be our Guest: Perfecting The Art Of Customer Service,huge 70% of first time customers to their theme parks return for a second time.

Yes, Disney are a multinational company operating in the entertainment and experience business. They are not a registered training organisation dealing with students and education. But there are lessons in the way they operate their business that can be applied to fields vocational education training sector. And used in your registered training organisation to help attract and retain more students.

The corporate sector across the globe has been adopting their approach for years. Only last year banking giant Westpac shifted their focus to become more customer centric and appointed an ex-Disney great, Tom Doyles as their new Chief Customer Officer to help them do it.

So what are Disney doing? And what can we take from it? Here's how to attract and retain more students, based on three key lessons from Disney’s “Be Our Guest”.

Topics: Customer Relationship Management VET Fee Help

About the Wisenet Blog

The Wisenet blog is a collection of Insider Resources, tech tips, and best practices for education and training professionals around the world. 

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