How To Attract And Retain More Students: 3 Lessons From Disney

Simple but incredible customer service.  

This is Disney’s magic answer for increasing attraction and student retention rates. And it works. According to Disney’s book “Be our Guest: Perfecting The Art Of Customer Service,huge 70% of first time customers to their theme parks return for a second time.

Yes, Disney are a multinational company operating in the entertainment and experience business. They are not a registered training organisation dealing with students and education. But there are lessons in the way they operate their business that can be applied to fields vocational education training sector. And used in your registered training organisation to help attract and retain more students.

The corporate sector across the globe has been adopting their approach for years. Only last year banking giant Westpac shifted their focus to become more customer centric and appointed an ex-Disney great, Tom Doyles as their new Chief Customer Officer to help them do it.

So what are Disney doing? And what can we take from it? Here's how to attract and retain more students, based on three key lessons from Disney’s “Be Our Guest”.

Topics: Customer Relationship Management VET Fee Help

Introducing: The Automation Tool That Every VSL Provider Needs

Learncycle Workflows was released as part of a major Wisenet release back in August this year. We asked you what you think, and it turns out you loved it but want more (thank-you)!

Naturally, your responses included user feedback and suggestions for improvement. You've spoken, and we've listened - say hello to these fab new features that every VET Student Loan (VSL) Provider needs!

After all, who doesn't love tools that can make your job easier?

Topics: Insider Resources VET Fee Help VET Student Loans VSL

10 Facts About Online Learning You Need To Know

If you haven't started your online learning strategy, it's a good idea to start now. 

Online learning is growing at an unprecedented pace, with billions of dollars in revenue earned each year. It's placed universities at the forefront of education marketing, and has become a must-have for drawing candidates.

Despite its obvious benefits and countless facts about online learning, many registered training organisations struggle to kickstart e-learning strategies and incorporate them into their learning relationship management platforms or certified student management systems. 

What else should education management and training management professionals know? Download this infographic to get the full rundown on online learning statistics in 2 minutes (tops!). 

Topics: Insider E-Learning Resources Online Learning

Free iPads? Forget It - Think Free Online Courses!

In a world where disruption rules, it looks like the education industry is about to have its Uber moment.  

It seems the world has spoken, and prestigious universities are responding by accelerating the democratisation of learning.

Here's the question: is MIT, one of the most prestigious universities in the USA, really willing to sacrifice millions in student fees by offering courses for free? Is this a race to the bottom, or the dawn of something new?

Topics: Insider E-Learning

5 Ways To Make Flexible Work Arrangements Work

I can't come to work today...

That's probably one of the last statements a boss wants to hear from an employee. 

But it's not always due to illnesses (or laziness) - sometimes our Wisenet team simply can't get to the office for work due to legit reasons like:

  • Summertime Sadness, Melbourne (the office's air conditioner was out for 3 weeks)
  • Train strikes, Melbourne
  • Heavy, biting snow, Queenstown
  • Hazardous air pollution, Singapore (due to fires in Indonesia)
  • Train breakdowns, Singapore

Yet on all occasions it was Business As Usual for Wisenet across the world -- from Cairns to Las Vegas, the Philippines to Perth, and Singapore to Melbourne -- thanks to our flexible work policies for business operations and good preparation for unforeseen circumstances. Our results speak for themselves. 

We'd like to share 5 ways we've found to make flexible work arrangements work!

Topics: Insider Resources Technology

Sky Muster NBN Satellite Offers e-Learning For All Australians

Sky Muster Satellite

Thursday's successful launch of the NBN Co's Sky Muster Satellite means high speed internet access for 200,000 Australians living in remote and regional areas is a significant step closer!

Rockets and satellites are risky business - a launch failure (i.e. an explosion) would be an expensive and major setback for the NBN (despite a $50 million insurance policy price tag). Satellites take years to build; launch windows are expensive and rare. Fortunately, it was a text book launch and all systems are GO!

Topics: Insider E-Learning Technology

3 Ways Registered Training Organisations Can Build Trust To Grow Revenue

Trust is the new currency in our economy.  From airbnb to Uber; from Volkswagen to your registered training organisation, trust is a valuable commodity in this new economy. Betray your customers' trust at your peril.

If you've read our opinion piece on the Volkswagen emission scandal, you're going to want to read this. 

Here are three ways registered training organisations can build trust.

Topics: Insider Resources Customer Relationship Management Word-of-Mouth Marketing Student Management

What VET Fee Help Providers can learn from the Volkswagen Scandal

Training providers who genuinely engage in building trust with their customers are sure to see the rewards in positive word of mouth and high staff retention, and will enjoy good relations with regulators.

The recent Volkswagen emission scandal is an example of industrial-scale deception. Why does this matter to VET Fee-Help Providers in Australia, and how can businesses and registered training organisations ensure sustainability? Who are the real victims of scams? 

Topics: Insider Customer Relationship Management Student Management VET Fee Help

About the Wisenet Blog

The Wisenet blog is a collection of Insider Resources, tech tips, and best practices for education and training professionals around the world. 

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